Flowers Wanstead - E-Commerce Terms & Conditions
Introduction
Welcome to Flowers Wanstead. These e-commerce Terms and Conditions (the "Terms") govern the sale and delivery of flowers and related products through our online platform to customers in Wanstead and surrounding areas. By placing an order with Flowers Wanstead for flower delivery in Wanstead, you accept and agree to abide by these Terms. Please read them carefully before ordering. If you do not agree to these Terms, you must not use our online shop or place any orders.
Definitions
In these Terms:
- "We", "us", and "our" refer to Flowers Wanstead, the seller and operator of the online flower delivery service.
- "You" and "your" mean the customer placing an order through our website.
- "Product" means any bouquet, arrangement, plant, gift, or item advertised or available for sale via our online store.
- "Website" refers to our official web presence enacted for the purpose of offering products for sale in Wanstead and nearby areas.
Order Process
To complete a purchase for online flower delivery in Wanstead and surrounding areas, the following order process applies:
- Browse and select the desired Product(s) on our website.
- Add the Product(s) to your virtual shopping basket.
- Proceed to checkout, review your selected items, and enter or confirm delivery details (including recipient’s full name, address within Wanstead/surroundings, and preferred delivery date).
- Submit payment information and confirm your acceptance of these Terms.
- Upon successful payment, you will receive an on-screen confirmation, followed by a formal order confirmation via the website and/or text message, summarising details of your order.
Your order is not binding on us until we have accepted and processed it. We reserve the right to refuse or cancel any order at our discretion (for example, if a Product is unavailable, if we believe the order is fraudulent, or if the delivery address is outside our service area).
Product Descriptions and Availability
All Products are described as accurately as possible. However, as flowers and natural products are subject to seasonal availability, there may be some variation in colour, variety, or appearance. If a particular flower or item is unavailable, we reserve the right to substitute it with one of equal or greater value and similar style, ensuring your arrangement is fresh and beautiful.
Product photos on our website are for illustrative purposes. While we strive for consistency, variations may arise due to supplier availability, seasonality, or other factors beyond our control.
Prices and Payment
All prices for flower delivery in Wanstead are stated in Pounds Sterling (£), inclusive of VAT where applicable. The price you see at checkout is the total amount payable unless otherwise stated (for example, if additional delivery surcharges apply for outlying areas).
Payment must be made in full at the time of ordering. We accept major credit/debit cards and any other payment methods given on the website's checkout page. By submitting your payment details, you confirm that you are authorised to use the designated payment method. Your payment will be processed securely in accordance with current industry standards.
In the event of a failed or delayed payment, your order may be cancelled or postponed. No order will be dispatched until full payment has been received and cleared.
Delivery Policy
Flowers Wanstead delivers to addresses in Wanstead and the surrounding areas as listed on our website. Delivery dates and times are selected at the point of order but may be subject to confirmed availability. While we strive to deliver on your preferred date and time, this cannot be guaranteed in circumstances beyond our control (such as extreme weather or transport issues). In such cases, we will notify you as soon as possible and make every effort to fulfil your delivery promptly.
It is your responsibility to provide an accurate and complete delivery address, contact telephone number, and any relevant access instructions. If no one is available to receive the delivery, our driver may leave the flowers in a secure location or with a neighbour, unless otherwise instructed. A delivery note or card will be left wherever possible.
If delivery is delayed, prevented, or our driver is unable to access the delivery address due to circumstances outside our control or incorrect details provided by you, we will contact you to reschedule. We are not liable for late or missed deliveries where this is due to incorrect or incomplete information provided by you.
Order Amendments and Cancellations
We understand that circumstances can change. If you need to amend or cancel your order, please notify us as soon as possible. Cancellations or amendments can only be accepted if your order has not yet been prepared or dispatched. To request a change or cancellation, contact us using the details provided on the website. Amendments or cancellations are not guaranteed and depend on the status of your order at the time of your request.
Where your cancellation is accepted before preparation, a full refund will be provided to the original payment method usually within five to ten business days. If your order has already been prepared or dispatched, cancellation or amendment may not be possible, and you may be liable for the full order value.
Returns and Refunds
Due to the perishable nature of flowers and plants, we cannot offer returns for unwanted items. However, your satisfaction is important to us. If the delivered Products are faulty, damaged, or do not meet expected standards, please contact us within 24 hours of receipt, including photographic evidence where possible.
We will assess requests for refunds, partial refunds, or redelivery on a case-by-case basis. Approved refunds will be made to the original payment method. Our decision is final in all circumstances.
Promotions and Discount Codes
From time to time, Flowers Wanstead may offer special deals, promotional pricing, or discount codes for online flower delivery in Wanstead. Promotions are subject to specific terms and expiry dates. Codes must be entered at checkout and cannot be combined or applied retrospectively. We reserve the right to modify promotions or withdraw them at any time without notice.
Liability
To the fullest extent permitted by UK law, our liability for any direct loss or damage suffered by you arising out of or in connection with your order, whether in contract, tort (including negligence), or otherwise, shall be limited to the value of the order placed with us. We accept no liability for indirect, consequential, or special losses. Nothing in these Terms affects your statutory rights as a consumer under UK law.
Flowers Wanstead is not responsible for delays, non-delivery, or failure to perform that is caused by events beyond our reasonable control, including but not limited to natural events, strikes, transport disruptions, or third-party failures. If such an event occurs, we will notify you as soon as possible and take reasonable steps to minimise delay.
Personal Data and Privacy
We process your personal information in line with our Privacy Policy. Your data is only used to fulfil your order, process payments, deliver Products, and provide customer support. We will never sell your information to third parties. Please refer to our Privacy Policy for more details.
Intellectual Property
All content on our website, including text, images, logos, and Product descriptions, are the intellectual property of Flowers Wanstead or our licensors. You may not copy, reproduce, distribute, or create derivative works without our express written permission.
Customer Accounts
Some features of the website may require you to create a customer account. You are responsible for keeping your account information and password confidential. All activity under your account is your responsibility. Please notify us immediately if you believe your account has been compromised.
Website Errors and Correction
We work hard to ensure all information on our website is accurate, current, and error-free. However, typographical mistakes, omissions, or inaccuracies may occur. We reserve the right to correct any such errors and to modify or cancel orders affected by such errors at our discretion. You will be informed of any significant changes to your order resulting from such errors.
Third-Party Links
Where our website refers to third-party products or services, this does not imply endorsement or responsibility for those websites or their content. Use of any third-party websites is at your own risk.
Governing Law and Jurisdiction
These Terms, and any disputes arising from the sale and delivery of Products from Flowers Wanstead, shall be governed by and construed in accordance with the laws of England and Wales. Any legal actions or proceedings in connection with these Terms will be subject to the non-exclusive jurisdiction of the English courts.
Changes to These Terms
We reserve the right to amend or update these Terms when necessary. Changes will take effect from the time they are published on our website. It is your responsibility to check these Terms regularly before placing an order. Continued use of the website and online flower delivery services in Wanstead after any amendment signifies acceptance of the updated Terms.
Contact Us
For questions about these Terms, your order, or the online flower delivery process in Wanstead, please refer to the contact methods provided on our website. We aim to respond promptly to your queries and welcome all genuine feedback to help us improve our service.
Applicability
These Terms apply to all customers ordering from Flowers Wanstead for flower delivery in Wanstead and the surrounding areas, ensuring clarity and consistency in our services. By using our online platform, you confirm your acceptance of these Terms and your agreement to abide by them in all dealings with Flowers Wanstead.
Company Information
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Wanstead, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Wanstead.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
