Returns, Refunds & Complaints Policy
Our Promise: Fresh Flowers Guarantee in Wanstead
At Flowers Wanstead, we are dedicated to delivering the freshest, most beautiful blooms to our valued customers in and around Wanstead. Our fresh flowers guarantee means every bouquet leaves our shop looking and smelling its very best, whether it’s destined for your home, office, or a special local event. We are proud to be a trusted local Wanstead florist serving households and nearby businesses with reliable, quality floral arrangements.
Damaged-On-Arrival Policy
While we take every precaution to ensure flowers arrive in perfect condition, occasional mishaps may occur in transit. Should your order arrive damaged, wilted or not in the expected condition, please notify us as soon as possible. To help us resolve your concern efficiently, we may request photographs of the delivered item. Our team is committed to swiftly addressing such issues, upholding our reputation as Wanstead’s reliable flower provider.
Freshness Window and Guarantee
Your satisfaction with the freshness of our flowers is our top priority. All our arrangements come with a freshness guarantee period of at least five days, assuming they are cared for according to our recommendations. This window allows you to enjoy vibrant and beautiful flowers for longer, and stands as proof of our commitment to quality. If your flowers appear to wilt or deteriorate within this guaranteed timeframe despite proper care, please let us know promptly so we can review the matter and offer a timely solution.
Refund and Replacement Options
If, for any reason, you are dissatisfied with your order—be it due to freshness, damage on arrival, or unexpected issues—please contact us within 48 hours of delivery. Depending on the nature of the concern, we offer:
- Replacement: A fresh set of flowers sent to you at the earliest opportunity, so you can enjoy the blooms you expected.
- Refund: Where a suitable replacement is not feasible, a refund will be processed to your original payment method.
Our staff will guide you through the necessary steps for either option. We aim to handle all eligible refunds or replacements swiftly, maintaining our standing as a trusted local florist in Wanstead.
Our Complaints Process
We want every experience with Flowers Wanstead to exceed your expectations. If you have a complaint or are unhappy with any aspect of your order or service, please contact us at your earliest convenience. When reaching out, please provide your order details and, if relevant, supporting photographs. Our customer care team will investigate the matter thoroughly and communicate a fair resolution. We value all feedback, using it as an opportunity to improve our services for the whole Wanstead community.
Your Trusted Local Florist
As a well-established florist in Wanstead, our reputation matters deeply to us. We are committed to serving local households and businesses with care, integrity, and a guarantee of fresh flowers. Thank you for choosing Flowers Wanstead – we appreciate your trust and will always do our utmost to make things right should a problem arise with your floral order.
